I have not received a confirmation or tracking code

Our system sends a confirmation after creating a customer account and after placing an order. As soon as the order has been shipped or is ready for collection, a confirmation will also follow, including tracking information. This confirmation is sent via email to the email address as specified by the customer. In 95% of the cases where people indicate that they have not received a confirmation, this appears to be because the correct email address has not been provided, for example customer@hotmail.coN instead of customer@hotmail.coM or because the mail has arrived in the spam folder . So we ask our customers to check if this is the case before contacting us.