Shipment & Delivery

What is the status of my return shipment?

If you have correctly completed, printed and sent our return form with your return shipment, the return will be handled automatically after a maximum of 14 days. If this is not the case, then probably something went wrong. In that case you can contact us via the contact form.

How can I return my order?

You can return an order to us by returning the products within 14 days of receipt. You can find all information about this on our return page: click here.

What is your delivery time?

We can only talk about shipping times. We do the shipping, the carriers do the delivery (PostNL, DHL, GLS, Bpost, Fedex and the like). All paid orders are packed with us throughout the day and picked up several times a day by the carriers. Delivery will usually take place the day after (for Dutch and Belgian delivery addresses). The rest of Europe takes a little longer: usually 2 to 4 days.

I have not received a confirmation or tracking code

Our system sends a confirmation after creating a customer account and after placing an order. As soon as the order has been shipped or is ready for collection, a confirmation will also follow, including tracking information. This confirmation is sent via email to the email address as specified by the customer. In 95% of the cases where people indicate that they have not received a confirmation, this appears to be because the correct email address has not been provided, for example customer@hotmail.coN instead of customer@hotmail.coM or because the mail has arrived in the spam folder . So we ask our customers to check if this is the case before contacting us.